Introduction
Welcome to LuckGoDo! We recognize the importance of your personal information and are committed to protecting your privacy and securing your information. This policy explains how we collect, use, store, and protect your personal information when you use our products and services, and outlines your rights.
Please read this policy carefully before using our services. By using our services, you agree to the terms of this policy. If you have any questions, please contact us using the details provided at the end.
1. Information We Collect and How We Use It
To provide our core features and services, we collect and use the following types of personal information:
| Information Type | What We Collect | Purpose of Use |
|---|---|---|
| Account Information | Username, nickname, email, mobile number, login credentials | To create your account, allow you to log in, verify your identity, and communicate with you on service-related matters. |
| Device Information | MAC address, IP address, operating system, unique device identifiers | To secure your account, perform troubleshooting, optimize our service, and prevent fraud. |
| Service Data | Transaction records, balance, your feedback content, operation logs | To process transactions, provide customer support, respond to your feedback, and improve our services. |
| Location Information | General location for network configuration | Used for network configuration, this information is not transmitted or stored by the product. |
We do not require you to provide sensitive personal information (such as data concerning race, religion, political opinions, sexual orientation, or health) to use our service.
2. Sharing of Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent.
- With Service Providers: We may hire third-party service providers (e.g., for data storage, analytics) to perform tasks on our behalf. They are obligated to process data according to our instructions and this policy.
- For Legal Reasons: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Your Rights
You have the following rights regarding your personal information. You can exercise these rights by contacting us as outlined in the "Contact Us" section:
- Access and Correction: You can access and update your personal data.
- Deletion: You have the right to request the deletion of your personal data.
- Account Deactivation: You can contact our customer service to deactivate your account. Please note that account deactivation is irreversible, and your personal information will be deleted and cannot be retrieved.
4. Data Security and Retention
We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Children's Privacy
Our products and services are intended for a general audience. We do not allow persons under the age of 18 to use our services or provide us with personal information. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information as soon as possible.
6. Policy Updates
We may update this Privacy Policy from time to time. If we make changes, we will notify you through in-app notifications, website announcements, or other appropriate means. Please review this policy periodically for the latest information.
7. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at:
- Customer Service Email: mpengyan@gmail.com
- Privacy Officer: contact@matrixson.tech
- Company Address: Makati City, Metro Manila, Philippines
We aim to respond to your request within fifteen (15) days.